App Support - IKZombie
Effective Date: 09/11/2024
Thank you for downloading our mobile game! We are committed to providing support to ensure a smooth gaming experience. Below, you will find answers to common issues and ways to get in touch with us.
1. Gameplay Support
- How to Play: The Game is a runner-style game where your objective is to escape from zombies and reach your destination. Use the on-screen controls to move and jump.
- Leaderboards: To participate in leaderboards, you must create a nickname. You can update or delete your nickname anytime in the settings.
- City Location (Optional): If you choose to provide your city location, you can track your progress on a regional map. This setting is entirely optional.
2. Technical Support
- Game Crashes or Freezes: Try closing and reopening the Game. If the problem persists, restart your device and ensure the Game is updated to the latest version.
- Device Compatibility: The Game is optimized for most recent Android devices. Please check the Play Store listing for specific requirements.
- Error Messages: If you encounter any error messages, please take a screenshot and contact our support team.
3. Account Issues
- Forgotten Nickname: Unfortunately, if you forget your nickname, there is no way to recover it. You can create a new nickname by reinstalling the Game.
- Deleting Data: If you want to delete your nickname or city location data, please contact us at [support email].
4. Contact Us for Support
If you have any questions, suggestions, or issues that aren’t covered here, please reach out to our support team:
Email: contact@mobileserviceslabs.com
Response Time: We aim to respond to all inquiries within 48 hours.
Email: contact@mobileserviceslabs.com
Response Time: We aim to respond to all inquiries within 48 hours.
5. Feedback and Suggestions
We welcome your feedback to improve the Game! Feel free to send your suggestions to [support email].
6. Updates and Announcements
Stay tuned for updates to the Game, which may include new levels, features, or gameplay enhancements. Make sure you have notifications enabled to receive these updates.